All orders taken via this website are shipped from our UK office within 2 working days on a Royal Mail tracked  24/48 service. This means that you will typically receive the order within 1-3 working days of placing an order.

Returns
We are happy to return any faulty items. Please use the contact form to get in contact. Snuffle mats can only be returned if faulty. Due to our business selling different proteins. We cannot allow refunds if any food items have been touched unless there is a fault with item.

See our full terms and conditions below for more details about our Delivery and Returns policies.

1. About Us
Pawfecta Ltd
Trading address:
Pawfecta Ltd 71-75 Shelton Street Covent Garden, London WC2H 9JQ
E: help@pawfeecta.co.uk
T: 01452 345333

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2. Make a contract with us
2.2 In the unlikely event that the goods are no longer available, or that wehave made a pricing mistake, we will advise you of this in writing via email within 5 days, and there will be no contract between us.
2.2 In the unlikely event that the goods are no longer available, or that wehave made a pricing mistake, we will advise you of this in writing via emailwithin 5 days, and there will be no contract between us.
2.3 Images of products on this website are for illustrative purposes only. Yourgoods may vary slightly from the image shown on the website and will onlyinclude any pictured accessories if clearly stated in the specification of thegoods.
2.4 We have made every effort to display as accurately as possible the coloursof our products that appear on this website. However, we cannot guarantee thatyour monitor's display of any colour will accurately reflect the colour of theactual goods.
2.5 Whilst we try to be as accurate as possible, all information provided isapproximate and is provided in good faith.
2.6 This contract is covered by English law.
2.7 By placing an order with us, you agree to and accept these terms, as wellas our privacy policy and the terms of website use.

3. How to place order
3.1 You can use our website to place an order by selecting the product you wishto buy and adding it to your basket. Items you do not require can be removedfrom your basket at any time. Trade orders can be placed by contacting ourtrade team on 01452 345333 3.2 If purchasing a quote, the buyer accepts full responsibility forchecking the accuracy of that quote.
3.3 The buyer assumes responsibility for the goods being suitable for thepurpose for which they are being purchased.
3.4 Carriage charges will be shown prior to you placing your order.
3.5 You will be required to pay for the goods in full at the time of ordering.
3.6 We use secure payment facilities for online purchases. This includespayments from most card providers.
3.7 Promotional prices only apply during the period stated.
3.8 All prices quoted on our website are in UK pounds and include Value AddedTax at the current rate.
3.9 Once your order has been confirmed, changes may not be possible or mayincur additional charges or delays.
3.10 Once your order is complete we will notify you of the dispatch date.
3.11 Only voucher codes obtained from a verifiable Pawfecta source will behonoured. Any vouchers or codes that are over 6 months old can be consideredexpired and may not be accepted.

4. Delivery & Carriage Charges
4.1 Goods will be dispatched from our UK warehouse within 1-20 working days andany estimated dispatch date is an estimate, which can change without notice.Dispatch may be delayed in accordance with point 4.13.
4.2 We will deliver goods within 2-3 working days of dispatch. Deliveries maybe delayed in accordance with point 4.13.
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver our products anywhere in mainland Great Britain and Republicof Ireland. Delivery to other locations is judged on a case by case basis. Weare able to deliver to a mainland courier company on your behalf for onwardshipping.
4.5 We will deliver the goods to the premises you specify on your order. Singleitems will often fit through a letter box. If you have ordered multiple items,you must be at home to accept delivery of your order, which is between 7:30amand 6:00pm Monday-Friday.
4.6 At our discretion, free delivery may be available on single orders wherethe goods cost reaches or exceeds a pre-agreed limit. We reserve the right towithdraw or amend any offer of free delivery at any time.
4.7 Disposal of packing materials is your responsibility.
4.8 If there is no one to accept the order on the scheduled delivery date thegoods may be returned to us and we reserve the right to charge you anadditional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched toyou, we reserve the right to pass on any extra charges made by our carriers forredirecting your delivery, if the carriers are able to make the change. Thismay delay your delivery.
4.10 Please check the goods on delivery - any goods found to be missing ordamaged should be notified to the delivery driver at the time of delivery orourselves within two working days of delivery of the items.
4.11 If the goods are lost or damaged please report this to us within twoworking days from the delivery day.
4.12 Deliveries are made to a ground floor entrance only and on the conditionthat there is reasonable access for the safe and prompt delivery of the goods.
4.13 Sometimes, for reasons beyond our control we may be prevented fromdelivering your goods as planned. These might include things such as accidents,breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civilcommotion, malicious damage or the default of our suppliers. We are notresponsible where this causes a delay or failure in delivering your goods.
4.14 Time is not the essence of the contract unless expressly stated otherwisein writing by a Director of the Company.

5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exemptfrom the Distance Selling Regulations, or the following goods which are exemptfrom the right to cancel. Any items which have been custom made, such asproducts featuring custom designs or made to order, colours/styles outside ofthe options listed on our website, or any product which you have asked us toprovide on a bespoke basis. For Trade and Business customers, please seesection 8 . Snuffle Mats : Due to the nature of this product, we cannot acceptreturn of opened/used items, unless a manufacturer fault.
5.2 You can cancel your contract at any time up to 14 days after the day ofdelivery. To do this, please e-mail help@pawfecta.co.uk. We are unable toaccept cancellations by phone. Please refer to point 5.1 for items exempt fromthis term.
5.3 You do not have to give any reason for cancellation. However, a briefexplanation will help us to improve the service we offer to customers in thefuture.
5.4 If you cancel, you must return the unopened and unused goods within 14 daysof cancellation, complete with the original packaging to us and/or our supplier(or any other UK address specified by us), at your own expense. You must ensurethat the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 14 days, however you may not returnany goods that have been used unless you can provide evidence that they arefaulty. For exempt goods please see point 5.1.
5.6 If you fail to return the goods within 14 days of the cancellation date, wereserve the right to withdraw from order cancellation and refund. If you failto take reasonable care of the goods before they are returned to us, and thisresults in damage or deterioration, we will charge you for the reduction invalue.
5.7 We will refund all monies paid to us by you including any postage /carriage within 30 days, less any costs due under this contract. Please seepoint 5.1 for exemptions.
5.8 We reserve the right not to replace any item that has been used orpackaging has been opened, as we will deem this acceptance of the goods.
5.9 We will not be held liable for claims made against product performance oreffectiveness. This includes improper use of the product by the buyer oreffectiveness of the product whilst in use.
5.10 We are not liable for any loss of earnings or resulting health issues dueto late, incorrect or lost deliveries.
5.11 We reserve the right to refuse replacements on any damaged items reportedto us outside of two working days. Please refer to points: 4.10 and 4.11.Thiscancellation policy does not affect your legal rights - for example, if goodsare faulty or misdescribed.
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6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email providingdetails of the problem. In addition, you must provide us with a digitalphotograph of the problem. We will deal with the matter in accordance with yourlegal rights. Please see points 4.10 and 4.11 for time restrictions.
6.2 All goods are covered by a manufacturer’s warranty against faultyworkmanship and materials, subject to the terms and conditions of thatwarranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that thelaw says you have as a consumer and accordingly, your statutory rights are notaffected.
6.4 If an exchange is necessary, this will be arranged without unreasonabledelay and without charge. Replacement goods will not be dispatched until eithera indicative digital image is supplied by the customer, or the original goodshave been received at our warehouse and checked. The cost of returning goods tous is your responsibility, however on inspection we will refund your reasonablepostage costs, providing that the goods are found to be faulty. If the goodsare not faulty, we will return them to you, however you will be required tocover our reasonable postage costs.
6.5 We are unable to guarantee and exact colour match due to the nature of theproduct.
6.6 Where recommended by us in writing, products should be used in accordancewith our instructions, failure to do so may void any warranty.
6.7 If an item is no longer available we will offer an alternative. However,our liability will be to replace faulty goods only and we are unable toguarantee an exact match. In this instance, you will have the option of arefund on the items under the claim.
6.8 Where we replace faulty goods you are responsible for their disposal ifthey have not previously been returned to us.
6.9 The liability of the Seller is governed by relevant applicable law asamended. If not stated otherwise, the Seller provides quality warranty for thegoods until an expiration date displayed on the packaging.
6.10 The Buyer must duly inspect the delivered goods and inform the Sellerwithout undue delay about any discovered defects. A later claim about the kind,number or damage to the goods during shipping will not possibly be taken intoconsideration. The Buyer also confirms with his/her signature that the goodswere delivered in good order. If the goods are damaged, the Buyer can refuse toaccept the delivery.
6.11 If the goods do not correspond to the goods under the Agreement after theBuyer has accepted the delivery of such goods, the Buyer has the right to thefollowing: the Buyer must without undue delay and free of charge return thegoods to the conditions stated in a purchase agreement and that must be made bydelivering new goods; if such steps are not possible, the Buyer may require afair discount on the purchase price.
6.12 If the Buyer is a consumer, his/her rights from defective performance arepursuant to the applicable legal rights and provisions, and his/her rights areas follows: if defective performance constitutes material breach of theAgreement, the Buyer – consumer has the right a) to request new defect-freegoods or missing goods, b) to a repair of the goods, c) to a fair discount onthe purchase price, d) to withdraw from the Agreement. The Buyer – consumerinforms the Seller which one of the aforementioned rights s/he wishes toexercise at the time of informing the Seller about the defect or without unduedelay after informing him about the defects. If the Buyer does not choosehis/her right to exercise within the specified time, his/her rights are as inthe case of non-material breach of the Agreement. In case of non-materialbreach, the Buyer has the right to require a repair of the defect or to a fairdiscount on the purchase price. Other legal claims of the Buyer – consumer inthe case of defective performance are governed by applicable English law.
6.13 Notwithstanding legal exceptions, the Buyer cannot withdraw from theAgreement or request delivery of new goods if he cannot return the goods in thesame condition in which the goods were delivered.
6.14 The Seller reserves the right to withdraw from the Agreement with such aBuyer whose warranty claims are not adequate or whose purchase activity showsspeculative nature.
6.15 Whilst our products are independently tested, we cannot reasonably acceptliability for the effectiveness of our products when in use. Once purchased,the Buyer accepts all liability for the proper use and effectiveness of ourproducts.
6.16 A claim form is available upon request to help@pawfecta.co.uk.

7. Liability
7.1 The products sold on this website have been designed to comply with allrelevant UK and EU legislation. We cannot warrant or represent that they complywith any legal requirement outside of these regions.
7.2 We do not accept liability for any consequential loss of profit or indirectlosses. You should therefore not use any goods until you have received them andinspected them.7.3 With food items, we requested that you are always present when feedingthem and fresh drinking water is always provided.  We will not be held responsible for your dogeating any items incorrectly or being unsupervised.

8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
8.1 Orders may not be cancelled except with our mutual agreement and havingbeen confirmed in writing by a Director of our company. We reserve the right tomake cancellation and/or re-stocking charges.
8.2 Claims for missing or damaged items must be made in writing within 2working days of delivery.
8.3 If purchasing a quote, the buyer accepts full responsibility for checkingthe accuracy of that quote.
8.4 The buyer assumes responsibility for the goods being suitable for thepurpose for which they are purchased.